The Confusing World of Personal Budgets – Part Four

The Confusing World of Personal Budgets – Part Four

This is part four of my series on Personal (care) Budgets.  Parts one, two and three can be found here and it’s best to read those first!

personal care budgets

What happens when I get the funds?

You can hold the funds yourself – as long as you can open a separate bank account.  Online banking is great for this, as you can open one within minutes.

This does mean you will be responsible for payroll, and checking enough is left to cover holidays for your Personal Assistant, although there are DVD-ROMS that can help with this.

You will need to keep receipts for anything agreed, and show your Social Worker when they request them.

The other route is using a Payroll service.  Often this is run by a charity or organisation linked to Social Services, and they’ll look after your funds, and pay your Personal Assistant.

You will still be responsible for the budget, and have to make sure you are requesting the right money, as any overpayments will be down to you. However they will provide the payslips, and make sure your PA gets paid, so it’s easier, and they can answer questions too.

My Support Plan has been agreed, now what?

If it’s agreed you can hire a Personal Assistant, there is usually another organisation that will step in at this point to help you with this.  I found this very helpful, although I still did much of it myself.

Here were the next steps I took:

  1. Wrote a Job Description
  2. Advertised the Job
  3. Decided how many applicants I wanted to interview and contacted them
  4. Held the interviews
  5. Informed those who didn’t get the job, and offered the job to the one who did!
  6. Contacted references
  7. Put the contract together
  8. Sent off for a DBS (which replaced the CRB)
  9. Got Employers insurance
  10. Added my PA to my Motability Insurance
  11. Got a start date in place

The Job Description

This usually contains a line of information about yourself, perhaps your age and what your disability is, or what your specific issue is.

Some examples could be:

  • I am a 39 year old man who has a chronic condition which affects my mobility and wellbeing.  He is looking for a kind PA who can create a routine.
  • A 50 year old lady with ME, who is a part-time wheelchair user, who would like to get out into the community more.  She would like someone caring, and patient to help her.
  • I am an 18 year old lady who cannot walk, or talk, and requires 24/hour support.

The next is listing the jobs you will expect them to do.  It isn’t an exhaustive list, but it is helpful to give examples because I believe the first step to finding a good fit is making sure you’re on the same page.  The PA I chose had carefully read this list, and pointed out where we had similar interests, and what she’d enjoy.  It also clearly fitted around her own life, which gives you security they’re not going to leave you straight away.

One lady I interviewed asked beforehand whether I could make the hours full-time.  This concerned me, because it made me feel she’d be still looking for a full time job.  I still interviewed her, and didn’t really ‘click’ with her, but when I emailed her to say she hadn’t got the job, she responded to say she’d been offered a full time job elsewhere.  So I was right to have had those concerns.

When it’s a part-time position, you need to know they’re happy with those hours, or have another opportunity they could fit around you.

Make sure to mention any pets you have. It’s no good having a PA who is allergic, dislikes or is scared of the pets you have.

Mention any hobbies, particularly if the PA will have to get involved.  I made sure to write they would need to support me to go swimming, because again I knew I would want to go regularly, and if they hated swimming, or couldn’t swim, it wouldn’t be a good fit.

I know of someone else who hired a PA, and didn’t mention that her hobby was heavy metal concerts.  The PA then refused to go – which meant she had to miss out.

Example of Job Description:

Job title: Usually ‘Personal Assistant (care).  You can also state male/female here if your PA will be doing personal care and you have a preference.

Salary: the amount you will pay

Hours per week: Also state here if there is any flexibility so you don’t put anyone off who could do it if something slightly shifted.  If it’s set in stone though, that’s fine!

Location: the town you live in, and maybe the first part of your post code. For safety reasons you don’t need to be more specific.

Description: This will be the line about you as discussed previously.


  • To support me to access the community, e.g. shopping, visiting friends, medical appointments, weekly heavy metal concerts.
  • You will need a full clean driving licence as you will be expected to drive my car.
  • You may be required to assist with some light gardening.
  • You will be required to do some household chores, e.g. laundry, bed changing, ironing and hoovering.
  • You will need to push me in my manual wheelchair, and lift it in and out of the car.
  • To support me with my personal care, including washing, dressing, etc.
  • You can also state if you don’t allow smoking by adding: “The employer operates a no smoking policy.”

Finally, you don’t want anyone nit-picking if you ask them to do something you forgot to put on the list, so a good catch- all sentence is:

“The above is not an exhaustive list of duties and you may be requested to undertake other tasks as and when required commensurate with the role of a Personal Assistant (PA).”

Advertising your job

The organisation helping me automatically put the advert on the JobCentre website, and their own.

When applicants slowed, I also added the application to Gumtree, and Indeed – both free sites.  You could also advertise it on Social Media sites, but please do be careful of your privacy, and ask a friend to post it rather than yourself.

How to pick the candidates?

Obviously there is no set rules here.  The application form the organisation I worked with used was pretty short, and while you don’t expect applicants to have to write essays, you do need something to go on.

There were two questions that allowed them to expand, and they were ‘hobbies and interests’ and ‘Anything else you’d like to tell us’ type questions.

I tried to make sure they’d actually read my application and met the basic criteria.  (I had people apply who couldn’t drive, and this was vital for me.)  I also wanted someone that could help with paperwork, and so looked for a good level of spelling/grammar.   Everyone makes typos, but I would expect someone to proof read the shortest application in the world!

I also looked for people whose hobbies matched my own.  However, it’s really hard to tell what people are like on paper.  They can write a great application form, but be awful in person, and of course vice versa.


The next part will cover the interview process, and inducting your new Personal Assistant.

The Confusing World of Personal Budgets – Part Three

The Confusing World of Personal Budgets – Part Three

This is a series on Personal Budgets, accessed through Social Services.  Please read parts one and two here first.

Personal Budgets Care

The creation of your support plan and who can help

This should be the first stage where another organisation will get involved. You are perfectly entitled to write your support plan by yourself, but in each area there is usually another organisation or charity that will help you. They should help you through every step of this process, but some are better than others.

Before I started this process I was warned that they will often want you to be an “easy” client i.e. write a Support Plan that goes along with what the Social Worker has agreed, submit it and they get paid.  Unfortunately I was not one of those easy clients, because I didn’t just want to go along with just the PA hours, but make a case for some massage treatment.  I’d been using my savings to pay for them, which were drying up, and they’re pretty much all that keeps me going.

As soon as I mentioned this, my ‘support’ dried up pretty quickly.  I was told a few times it wasn’t possible, then I didn’t hear from her again – even when I submitted my final Support Plan I wrote myself for her thoughts. So it took me weeks to put my plan together, when with some help it could have been much quicker.

However, this will be down to who you get, and I’m sure some organisations have the best interest of the client in mind.  if your Social Worker is backing you anyway, it should all be quite simple.

What will my Support Plan look like?

The Support Plan sets out all the help you need. I was told that this is the only document that the social worker sends through to have your budget approved, and so it is important that you explain who you are as a person.

Generally you’ll start off by talking about interests and hobbies, what your disability is and how it impacts you. You might talk about what’s important to you as a person, and then each of the problem areas highlighted in your Review.

Your eligible needs will be listed, for example: accessing the community, everyday living tasks, your physical health, your mental health, moving around, and relationships and under each of these headings you need to write what support you like to be given to help you meet each of those needs.

Under every day tasks, you may say a PA would enable you to have help to get up and dressed each day.  Or you may say under accessing the community that a PA could drive you to your friends, or to a class each week.  You don’t need to be specific and list every task they’ll do, just give a vague idea, and the time you’d like for it.  You can write more than one task under each of the categories.

How do the costings work?

You need to convert each of what you’ve asked for into a financial payment, that adds up to the amount you’ve been allocated.

In my area of PA our gets allocated £11.28. (This includes holidays and all the other things you need to think about as an employer, this is not the amount that they get paid to them directly.) Using this you can then work out how many hours that you could get each week, and then each day.

This can be broken down further i.e. I asked for a certain amount of hours my care needs, certain amount of hours for getting out community, a segment of hours for going to appointments, etc.  You don’t need to justify what you do within those hours, by giving specific tasks and timings.  However if something takes you a particularly long time, such as bathing or getting dressed, you could use this to justify additional time.

Don’t forget about contingencies as well – what happens if your informal carer becomes ill? What happens if you become severely ill and need further help? You need to build all of this into your budget, by allowing for additional hours for a certain amount of weeks for various scenarios.

You also get given in your first year £200 extra. This covers a DBS check (formerly known as a CRB check), and employer liability insurance.

What can happen when I ask for the help I need?          

Obviously everyone has different experiences, but something I’ve found is there isn’t much transparency in the system.  At all.  There don’t seem to be clear documents setting out what is and isn’t reasonable, and if you ask for one you get told everyone is different and they assess accordingly.

I kept being told certain kinds of therapies/activities I was asking for wouldn’t be covered in the budget, and they didn’t have that kind of money anymore.  However, that’s not how a budget works.  You’re given an amount before you can lay out how you want to spend it, so I wasn’t asking for any more than I’d already been told I could work up to.

And, if your budget doesn’t meet your needs – the budget isn’t right!  So this is where it gets a bit complex, as sometimes the Social Worker simply tells you “no” without explaining how to go about challenging their answers.

So, how do you get what you’ve asked for?

The most powerful thing you can do is provide evidence upfront.  I didn’t do it for everything I’d asked for, because I could clearly see where my Social Worker was supporting me (a PA, contingency plan), and where she wasn’t (massage therapy.)

You can go about this two ways.  Write and submit your support plan.  If they reject it, you can then submit evidence and it goes above your Social Worker to a panel, who will decide.

I could see quite clearly it was going to be rejected, so I gathered all my evidence upfront.

What does the evidence need to say, and who should write it?

I will continue using the example of the massage therapy, as that’s what my challenge was based on – but this could be on a gym membership, an art class, gardening equipment, additional PA hours, or anything.

Remember how I explained how they broke down everything into five categories?  Again, these are:

  • Access to the community
  • Everyday tasks
  • Relationships
  • Risk and safety
  • Support and advocacy

They also generally add on physical and mental health to these for the Support Plan.  These categories are what you should target when writing your evidence.

Take massage therapy – the condition I have causes horrendous muscle tightness and spasms. My evidence could have said it is quite clearly a health need to have this treatment, as massage is the only treatment that helps this part of my condition. However Social Services would have rejected this argument on the basis of it being a health need, and therefore the responsibility is with the NHS to fund it.  (It doesn’t matter if the NHS won’t fund it, the evidence would still have put it into that category.)

Social Services puts all the importance onto the five categories above, and so your evidence always has to work within them to explain how it will impact your life if you didn’t have whatever it is you are asking for.

My evidence focused on the fact that without massage my pain levels would be so high I’d be stuck in bed for weeks at a time, having to significantly increase my pain medications, etc and as a result I wouldn’t be able to access the community.   That’s the significant part.

I also argued that as my pain levels increased, my ability to function which decrease and as a result would need significantly more help to carry out everyday tasks.

You have to make similar arguments for every single category, (or at least as many as you can).  You can also make more than one point for each category – as long as they’re all true of course!

The more evidence you can provide, the better.  In my case my GP wrote a similar letter from their point of view, and my massage therapist also wrote a very detailed letter.

Think outside the box here, while obviously letters from consultants, GPs, physiotherapists and other medical professionals are great, letters from family members, close friends and, neighbours etc are just as important, if somebody has witnessed what a difference a specific activity or piece of equipment could make your life – just have them summarise that in their own words.

It’s also really important to write one from your own point of view. You can either talk about how vital it is to you to continue with an activity, or what a difference it would make to start doing something new.  Think about key aspects such as confidence, self-esteem, quality of life, well-being and respite.

I can’t guarantee that this approach will work for everyone, but the better quality your evidence is, the more chance you have to keep fighting and appealing.

Remember you can appeal your Social Workers decision.

What if I get really overwhelmed by the whole process?

If you’re finding yourself getting stressed and upset trying to get a Personal Budget, or your Social Work is being particularly obstructive – it might be a good idea to get an independent advocate.  Each area should have an organisation that receives funds to advocate for specific groups – such as people with disabilities.  You could also approach charities such as MIND, if that’s appropriate for you, your Care Advisor attached to your GP surgery, Welfare Rights linked to your council, Scope or DIAL.

Every area will have different organisations, and may not have all the ones listed above.  Google the name of your county followed by ‘advocacy’ or phone CAB and ask who provides advocacy if you’re getting stuck.

Try to do this is as soon as you can, as often there is a wait.  Often the Advocate won’t do it for you, but will come to meetings with you, suggest the next steps, or even talk to your Social Worker.

I had one, who was very good – and after a phone call to my Social Worker things suddenly became much easier.  So it’s worth having one if you can.

Part four will cover where the funds will go, writing your job description for your Personal Assistant and advertising the job.

Continue with part four here.